WE LOVE TO HEAR FROM YOU!

Dear Customers,

Oftentimes it can take days or even over a week for certain tracking numbers to be updated and moved out of "pre-shipment" phase, even though we hand them off. In some cases, tracking does not update until the package reaches its final destination. Although this is a difficult concern, we ask that you please be patient with them.

We understand your feelings and need for clarity, as we also care about the safe delivery of your package! We work hard to expedite shipping of all purchases and want you to be able to enjoy them as soon as possible.

You have 2 ways to contact us.

1. The fastest is to use the chat feature that's available at the bottom right of each page. Our average response time is less than 1 hour, and our award winning support team are able to address any inquiries via chat.

2. The second is to use the contact form below. We monitor our email 24/7 and are there to help should you need us.